Posted on Oct 04, 2010 by Sergio Ulloa
Aviva has instituted a handful of changes to their international private medical insurance products, ranging from adjustments in applications and claims handling processes to minor changes to group policies.
Aviva said it has introduced the adjustments, which are part of a larger package of improvements, to their offerings in order to make it easier for intermediaries to do business with them.
One of the changes Aviva has made is that they will now allow intermediaries or individuals to fax or email copies of claims forms and applications in order to speed up the process for both applications and claims. Aviva will now be able to place clients on risk the day they receive the faxed or emailed copy, while the original documents may be sent in at a later date.
Aviva have also amended their international private medical insurance group policies to reflect a change in the minimum size a group must be in order to have a medical history disregarded benefit applied to the policy; the group size for this requirement, commonly known as MHD, has been lowered, from 15 to 10 people in the group. Aviva also hopes to start a new international private medical insurance sales team, which will offer advice and support to individual clients and Small & Medium Enterprises from the time the clients look at quotations, all the way to renewal.
The new underwriting terms are now available on all new business, with the International Sales and Marketing Manager for Aviva UK Health, Teresa Rogers, saying "We want to make it easy for intermediaries to do business with us and we've been gathering feedback to help us do just this. We're committed to continue growing our IPMI market share and intermediated business plays a key part in this. These improvements are just the first of many we're introducing."
Insurance Company Mentioned:
Europe's fourth largest insurance company, with more than 300 years of experience in the global insurance industry, Aviva is committed to the safety and satisfaction of its customers. They sell a broad range of insurance products including motor and property insurance, protection and health insurance, business insurance, life insurance and pensions.