All enquiries received via this website originating in, and from, Hong Kong will be handled by Pacific Prime Insurance Brokers Limited, a member of the Professional Insurance Brokers Association of Hong Kong, registration number 0201.

All enquiries received via this website not originating in, or from, Hong Kong will be passed to the relevant international office for further follow up.

In the event of a complaint please contact our Complaint Services Division at the address listed below:

Complaint Services Division
Pacific Prime Insurance Brokers
10th Floor, Capital Building,
6-10 Sun Wui Road
Causeway Bay, Hong Kong
Tel: 3113 1331
Fax: 3113 2332

In the event that further mediation is required we have provided the contact information of a higher authority. Complaint channels may include;

The Office of the Commissioner of Insurance
21st Floor, Queensway Government Offices,
66 Queensway,
Hong Kong.

The Insurance Claims Complaints Bureau
29/F, Sunshine Plaza,
353 Lockhart Road,
Wanchai,
Hong Kong

The Professional Insurance Brokers Association Limited (PIBA)
Room 1406-1407,
Kai Tak Commercial Building,
317-319 Des Voeux Road Central,
Hong Kong.

In the event of any confusion or misunderstanding concerning the statements presented on this page, please contact us for further clarification.